Website Terms

These terms were last updated in November 2021, and may be updated again should my products or services change. Please make sure you familiarise yourself with these terms – by continuing to use the Jackdaw Editorial website you are agreeing to these terms.

These terms and conditions apply to (the “Website”) which is operated by Jen Feroze as a sole trader. I can be contacted on email at:, or by post at 30 Chalkwell Park Drive, Leigh on Sea, Essex, SS9 1NJ. For the purposes of these Terms & Conditions, “you” shall be the person accessing the Website and “I” “me” or “my” refers to Jackdaw Editorial.

These conditions refer to the website, my writing services (available to clients all over the world) and sales made through the website shop (available to UK customers only). If you do not agree to any of these terms, you should discontinue your use of the site immediately.



You confirm that you are over 18 years of age. You agree to the lawful use of the website. You confirm that you’ll use it in a way that does not either damage the website or cause damage or infringement to any other user’s enjoyment or use of the website.

The content of is the copyrighted property of Jen Feroze, unless expressly stated otherwise. You, or any third party, must not copy, reproduce, modify, share or distribute any part of this website and its content without written permission from me.

I reserve the right to change or remove content from at any time – without notice. This may include products listed in the shop or any/all of my writing services. These terms and conditions continue to apply to any modified version of the Website that may appear unless it is expressly stated otherwise.



Full details of the ways in which I collect and store your personal information can be found in the Privacy Notice. It’s another hoot and a half of a document, but it includes some really important information so please do give it a read. Your use of the website assumes that you have read and understood both these terms and those set out in the Privacy Notice.



Each job I undertake will be charged on a fixed fee basis, and for Brand Story and Poetry service clients this fee will include an initial draft and two rounds of amends if required. For Editorial Review clients this will include a Zoom call of at least 60 minutes and a follow up pdf action plan.

Fees will be quoted in GBP (£) but my writing services are available to international clients.

All services apart from The Brand Story require payment to be made in full at the time of booking. The Brand Story service requires a 50% payment at the time of booking, with the remaining 50% due on delivery of a first draft.

In all writing service bookings, copyright of the work I produce will be passed to you once I have received full and final payment and once the work has been approved by you in writing.

Delivery schedules will be agreed with you on a project by project basis.

Please refer to the individual Editorial Services Agreement that will be sent to you via email when you decide to book for full terms and conditions and details of the work to be done on your specific project.



Product descriptions are kept up to date and I take great care to keep them as accurate as possible.

Prices are displayed in GBP (£) and are exclusive of VAT – Jackdaw Editorial is not a VAT registered business.

Please note that all products in the Jackdaw Editorial website shop (both physical products and digital downloads) are available for purchase by UK CUSTOMERS ONLY.

The order process is really simple (and let’s face it, we’re all online shopping pros in this day and age). Just in case you need a walk through: view the product page(s), enter any variable options required (if applicable), enter the quantity you want, add to your basket and then complete the checkout.

Please make sure you check your delivery address and all other details thoroughly. I cannot be held responsible for delayed or failed delivery where incorrect details have been supplied by you.

All payments are taken via PayPal, which accepts most credit and debit cards. You do not need a separate PayPal account to use this facility.

Your order will not be processed until full payment has been received.



Products purchased from the Jackdaw Editorial website will be shipped 2nd Class by Royal Mail, and postage costs will be added at checkout. Products can only be shipped to mainland GB.

Items will be dispatched within 2-5 working days of order confirmation.



All digital downloads for sale in the shop are provided in the English language, and as PDF files (unless otherwise stated on the product page/listing). You will need an internet connection to download your file. You will need a PDF reader such as Adobe Acrobat Reader DC to access the file. To download Adobe Acrobat Reader DC and see the relevant specifications needed for your computer – please visit:

When you place an order for digital content, you’ll receive confirmation by email and the pdf link will follow in a subsequent email.

If you choose to purchase digital content from Jackdaw Editorial, you have no right to cancel once access to the pdf has been granted. By acknowledging your reading and acceptance of the terms and conditions at the point of sale (when clicking ‘buy now’), you acknowledge that you lose your right of withdrawal from this contract once the download has begun.

Your purchase of the digital content does not mean that you own the content. All text, images and other content within the download remain the intellectual property of Jackdaw Editorial.

The digital content you purchase from Jackdaw Editorial is not exclusive to you, I may provide the same or similar downloads and content to multiple other users.

You have permission to use and enjoy the content, but it has been licensed to you for personal use only. You may not copy, redistribute, share or sell all or part of the content with others.

All digital content is available for purchase by UK residents only. Jackdaw Editorial will not knowingly enter into a sales contract with a customer outside the UK. Please be advised this does not apply to my copywriting and bespoke poetry services, which are available to clients worldwide.



If you have any questions regarding these terms, please contact me as soon as possible on

And now go and reward yourself with a chocolate biscuit for having made it through to the end of this document. You’ve earned it!

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