Delivery & Returns
DELIVERY OF YOUR PRODUCT FROM THE JACKDAW EDITORIAL SHOP
Firstly, thanks so much for purchasing one of my products, I hope that it brings a bit of wordy magic into your life.
For physical products, you’ll have seen that postage is added at checkout. I ship products to mainland GB only, and send via 2nd class Royal Mail. Once you’ve received your confirmation email, I’ll package and ship your product in 2-5 working days.
If you have not received your order within 10 days of receiving your confirmation email, please drop me an email on: email@example.com.
For digital downloads, you will receive a link to your PDF automatically once payment has been received. Please ensure that your computer is able to download and read PDF files before making your purchase. Please be sure to check your junk mail folder for your PDF link if you haven’t received it, before getting in touch with me on email.
Please also make sure you’ve familiarised yourself with the website terms before making your purchase. I know, I know, it’s not the most riveting read, but it is important.
Returns and Cancellations
I hope that you’ll love the product you’ve purchased, but if you do have a problem, here’s what you need to know.
This applies only to physical products purchased in the shop.
For cancellation of a writing services contract, please see your individual Editorial Services Agreement, which was emailed to you at the beginning of our time working together.
Please note that for digital download purchases, you accept your withdrawal of the right to cancel once payment has been made and the download received.
If you’ve bought a physical product and would like to cancel the purchase, you may do so up until the product has been shipped (2-5 business days from receipt of payment). Please email me ASAP on firstname.lastname@example.org and I will cancel your order and provide a full refund.
If you’ve received your order and you’re not entirely happy with it, please email me urgently on email@example.com and I will arrange a return. The product must be returned in a saleable condition within 10 working days of receipt in order to be eligible for a refund. Please note that return shipping costs are your responsibility. Please note that copies of The Colour of Hope signed with a gift message are not eligible for return.